Shipping & Returns
Shipping Policy
Thank you for visiting and shopping at Cre8tive Works (www.lordofthewood.com). Cre8tive Works ships all of our orders via USPS. You will receive an email update with your tracking number once your order has shipped.
Processing and Delivery Times
All orders are processed within 1- 2 business days. Standard shipping typically takes between [2-8 business days], for destinations within the United States. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Additionally, nationwide and global shipping delays (such as those caused by COVID-19, holiday volumes, or inclement weather) may impact your estimated delivery date.
Tracking Your Order
Once your order has shipped, you will receive an email with a tracking number to track your order via [insert your carrier of choice here]. Once you receive your tracking number, please allow up to 48 hours for the tracking portal to update.
Customs Fees and Import Taxes
Cre8tive Works is not responsible for any customs or import fees you may incur during or after shipping (tariffs, taxes, VAT, etc.).
Contact Us
If you have any questions or concerns regarding your order, feel free to contact us at sarah@lordofthewood.com
Return & Exchange Policy
RETURNS AND EXCHANGE
Special orders are non-returnable.
Regular orders can be returned within 7 days of receipt in their original packaging and in the case of jewelry, in unworn condition. Please notify the gallery by phone or email before the return.The client is responsible for returning the item(s) pre-paid and insured to the Gallery. Credit issued will not include original shipping and insurance charges. We reserve the right to not accept a return and may require a re-stocking or repair fee if the item has been at all damaged or worn. While our policies are firm for obvious reasons, we will do everything we can to work with you and make sure your experience with us is positive.